Contact us
We are here to help with sizing, artwork preparation, and delivery planning.
Email: contact@printbarn.ca
Phone: +1 (437) 999-9930
Hours: Monday–Friday, 9:00–17:00 (Toronto)
Scope and eligibility
PrintBarn.ca produces made-to-order items. Returns are accepted only for faulty, damaged, or misprinted products. Change of mind, sizing chosen by the customer, and courier delays are not eligible.
- Return window
- Report issues within 7 days of delivery; returns must be initiated within 14 days of receipt.
- Condition
- Unworn, unwashed, unaltered, and free of stains or odors. Include original packaging where possible.
- Priority
- Remake or replacement is our first remedy. Refunds are considered case-by-case when a remake is not feasible.
7-day issue report 14-day return start ±2 cm size tolerance ±5 mm embroidery placement
How to start a return or refund
Send us an email with the details below. We’ll review and respond promptly.
1
Order info: date of purchase and order number.
2
Describe the issue and the item(s) you want to return.
3
Attach clear photos: full garment, close-up of the issue, and packing slip or inside neck label.
4
Wait for our instructions. We may issue a return authorization number and a prepaid label when applicable.
Email: contact@printbarn.ca · Phone: +1 (437) 999-9930
Tip: For event-dated orders, contact us before your due date so we can help plan timelines.
Timelines and evidence
What we need to assess your claim
- Photos in good light that clearly show the problem.
- Proof of purchase and delivery confirmation.
- For colour issues, a photo next to a neutral white sheet helps evaluation.
How we resolve
- Remake or replacement using the correct method, size, or colour.
- Partial credit if a minor issue is acceptable to you.
- Refund only when a remake is not feasible.
What can or cannot be returned
Returnable
- Faulty stitching, misprints, or damaged on arrival.
- Sizing outside the ±2 cm tolerance of the published chart.
- Wrong colour, wrong item, or wrong decoration method shipped by us.
Not returnable
- Change of mind or preference changes after approval.
- Approved proof errors and low-resolution uploads.
- Courier delays and stock delays outside our control.
- Washed, worn, altered, or stained garments.
Colour variance up to 10% between screens (RGB) and fabric inks (CMYK) is normal and not a fault.
Production specifics
Sampling policy
- We strongly recommend ordering one sample before full runs.
- Sample cost is fully refundable.
- Full-order refunds for fit/finish expectations are at our discretion.
Restocking fee
- Late changes after production starts may incur fees.
- Minimum 5 CAD per unit, up to 15% of the product price.
Decoration methods
- DTG pre-treatment and heat press may leave faint boxes or off-white residue that typically disappears after the first wash.
- DTF and screen print can show minimal press marks that relax with washing.
- Our team selects the most suitable method unless you specify otherwise.
Embroidery policy
Digitizing and setup
- Embroidery requires a stitch-ready file. Converting artwork to stitches is a paid service.
- Revisions after stitch preview approval may incur additional fees.
- Underlay stitching is required for stability; minor outlines may be visible on dark fabrics.
Colours and placement
- Pantone to thread is an approximation. We use the closest Isacord match considering sheen and fabric.
- Placement tolerance is ±5 mm for chest, sleeve, and cap positions.
- Letters below 4 mm may lose legibility; larger fonts or simplified artwork are recommended.
3D puff embroidery
- Available only on suitable designs and products.
- Small edge trims can remain after foam compression and are considered normal.
Pre-production stitch sample
- Optional paid sample stitch is available and recommended for critical branding.
Frequently asked questions
Pixelation results from low-resolution uploads. We print exactly what you provide; returns are not accepted for this reason.
If we sent the wrong colour, we will remake it. If it matches your order, small differences between screens and fabric are normal.
If the shipped size matches your order, we cannot accept a return. Sizing charts allow a ±2 cm tolerance.
Once production begins, cancellation may incur a restocking fee. If production has not started, we will do our best to help.
Thread sheen, fabric tone, and lighting affect perceived colour. We select the closest Isacord match for consistent results.
Letters under 4 mm can lose clarity due to stitch density. Increase size or simplify artwork for best legibility.
Yes. Minor trims can remain after foam compression and are acceptable within industry standards.
No. These marks are industry standard and typically disappear after the first wash.
Return address
PrintBarn — Returns
Unit 16, 877 Alness Street
Toronto, Ontario M3J 2X4
Canada
Call us
If you have any questions, call +1 (437) 999-9930.
